Free support for Freeview problems

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Broadband providers have warned there may be some disruption to Freeview in Stonehaven as 4G gets rolled out in the area.

Signs of interference include the loss of channels or sound, pictures going blocky, freezing or the TV screen going blank or showing a ‘No Signal’ message.

The good news is help is available. Set-up under government direction, a company called at800 offers free support to households that rely on Freeview for their TV to resolve 4G related interference problems so that viewers in Stonehaven can keep enjoying their favourite programmes.

Cable and satellite TV, like Sky or Virgin, won’t be affected. However, if viewers have cable and satellite TV and also watch Freeview, at800 can provide free filters and advice, but not in-home engineer support. People who live in communal properties should contact at800 and also advise their landlords. at800 can provide free filters to landlords but property managers are responsible for the cost of fitting these. Any viewers who experience new interference to Freeview should contact at800 on: 0808 13 13 800 (free from landlines and mobiles) www.at800.tv/contact-us.