Journeycall, the contact call centre based in Laurencekirk, has promoted Julie Howe to the position of training manager.
Julie was instrumental in training centre and support staff in readiness for the multi-million pound online National Railcards issuing contract which was introduced in November.
She said: “Creating the right service culture among operational personnel starts with training and I’m committed to ensuring this remains one of our top priorities.”
Happy to announce the promotion is managing director, Trisha Pirie, who commented: “I’m delighted to announce the appointment of Julie Howe as training manager.
“Julie has been an integral part of the operational team for several years.
“Demand for our customer service solutions has steadily increased in the last few years and is picking up sharply this year as the industry looks to outsource services in response to economic forces.
“Julie’s impressive knowledge of Britain’s public transport services gives her a solid foundation on which to lead our training department and will allow us to continue providing an extensive portfolio of training programmes focussed on delivering world class customer service.”