Stonehaven care home presented with customer excellence award

THE Bungalow service user Scott Cameron (centre) pictured with Crossreach staff, receiving their award for Customer Service Excellence from Cabinet Office senior assessor Robert Sullivan (left).

THE Bungalow service user Scott Cameron (centre) pictured with Crossreach staff, receiving their award for Customer Service Excellence from Cabinet Office senior assessor Robert Sullivan (left).

0
Have your say

A STONEHAVEN care home has been presented with a customer service excellence award in recognition of its high standard of work.

The Bungalow, on the town’s Arduthie Street, provides care for four service users with learning disabilities.

It was presented with the new Customer Excellence Award – a central government scheme for excellence in public service - last week at a special lunch held at the facility.

The Customer Service Excellence Award (formally known as Charter Mark)tests those areas that research has indicated are a priority for customers, with organisations having to meet a range of criteria, including consulting and involving customers, setting and meeting the highest standards of service, using resources to the maximum efficiency, being innovative, constantly looking to improve and treating staff and visitors fairly. 

HM Cabinet Office Senior Assessor with SGS and an expert in management and service quality, Robert Sullivan said: “The Bungalow fully deserves the Customer Service Excellence award for the great work Crossreach and the staff at The Bungalow do in supporting the young people who live there.  

“The CSE standard transforms organisations and makes them even better at what they already do well. The Bungalow does not work in isolation and its many partners, friends, parents, guardians and young people should see this as testimony to the excellent service they all play a part in.”

Kathleen Keith, service manager at The Bungalow, said she was delighted to receive the award.

“There was a lot of hard work involved to get it, and we were burning the midnight oil in the run up to the assessment, but we are very pleased and it was well worth it in the end,” she said.

Mrs Keith also paid tribute to her staff and the parents of the four service users: “There was a really big team effort by everyone and the support we have had from parents, the doctors and our Crossreach colleagues has been great – we are so grateful for that.”

She added: “We’ve always got visions for this service – there are not enough hours in the day for all the things we want to do as we go forward. These are quite exciting times and we do not want to stand still – we want to see the service really grow.”

Crossreach’s head of service for learning disabilities, Dave Clark, said: “I’m delighted but not surprised that The Bungalow is getting this award. It is a wonderful, caring service and we are quietly proud of it.

“The staff work not only with professional skill, but with the commitment of their heart. These folk are totally committed.

“Their role is to empower and celebrate very disabled people to have wonderful experiences.”