Surgery Snippets - Autumn 2014

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The Patient Participation Group

The PPG has now launched a Facebook page as a way of engaging more with patients. This is available at www.Facebook.com/stonehavenPPG. Through this page the group is hoping is to keep you up to date with work the group is doing and seek feedback.

The PPG is planning to serve tea and coffees at the Saturday flu clinics again this year so please remember to pop through and see them and learn more about the group. 

Retirement

At the end of August our longest serving member of staff retired. Margaret Scott had been the cleaner here for a truly remarkable 40 years. Throughout that time her dedication and devotion was a model to all of us. It is too easily said that someone is irreplaceable but in this case it is true. We have had to take on a team of cleaners to do the same job! All at the surgery wish her a long and happy retirement- we will miss her.

Computers

We would like to apologise if any of you have been impacted by our recent fairly major computer issues. We hope a recent server upgrade has solved this issue. It has highlighted to us all again how dependant 21st century general practice is on our computer systems.

On a related note we continue to collect mobile numbers for our popular text appointment reminder system and to register patient for our useful online prescription and appointment booking services – see the reception desk or the website for more details.

Doctors

As ever there have been changes and rotations to our ranks. Dr Dewhurst recently returned to the practice to complete his final year of specialist GP training and he will be joined in he same role by Dr Gillian Macleod before Christmas. Both will be remembered by many patients and it is a pleasure to have them back. Dr Caroline Bates also returned to us in the summer to do a further maternity locum. Dr Aileen Connelly has left us for now but will also be returning as a locum in January next year when Dr Kirsty Ross (nee Moreland) will begin her maternity leave.

We also look forward to Dr Fiona Macleod’s return from her maternity leave in October.

Nurses

Two long standing member of our nursing team have also recently moved on- Alison Cameron and Gwen Cranston- we again wish them all the best for the future. Their replacement is Judith Adie, an experienced Health Care Assistant who lives locally but joins us from Rubislaw Surgery in Aberdeen- we look forward to welcoming her to our team.

Appointments

Many of you will be aware of or even used our “Sit and Wait” appointments that we have been trialling over the last couple of months. We intend continuing this trial through the winter months as well before formally evaluating it in the Spring. These appointments are intended to complement rather than replace the existing appointment types.

To summarise we therefore have “Book in Advance” appointments- these as the name suggest can be booked up to two months in advance. They are particularly useful for planned reviews examples being contraceptive updates and discussion re ongoing stable medical conditions. Your doctor might also book these for you at an appointment if he or she have asked you to come back to evaluate a treatment. These are the best type of appointments to book to ensure continuity with the same GP. Some can also be accessed online.

“Book on the day” appointments are for those more sudden medical issues that need seen and dealt with in a more timely fashion. These are released at 8.30am every morning and do tend to go fast despite large numbers being available.

The trial “sit and wait” appointments are designed to bridge the gap and ensure that all people who feel they have something that requires seen that day are indeed seen that day. The appointments still have to be accessed through the usual phone number as it is not an open access clinic. The receptionist would take your name and details and give you a time slot to come down to the surgery. The appointments are scheduled to be 5 minutes long (as opposed to the usual 10) and would be limited to just one issue and are not with a specific GP- this allows us to see a larger number of people in the same time scale with an acute problem. So far the vast majority of feedback has been very positive.

Surgery closure

The upcoming PLT dates are November 12 from 1.30 pm.

We are also closed for a couple of hours for essential training in immediate life support on Monday November 10 from 4pm. A GP will be accessible by phoning the surgery number for any urgent issues.