Tellytalk system to debut

A demonstration of TellyTalk, an interactive video conferencing system takes place on Monday, August 24 at Mearns Library in Laurencekirk to show customers how to use the system and speak to a council customer service advisor virtually.

Aberdeenshire Council customers can resolve a variety of queries face-to-face through a video link and copies of documents can also be provided where required without the need for people to travel to a council office.

Using TellyTalk, people can: Report a pothole or a fault with street lighting; Ask about a missed waste collection or how to order a new bin; Log a housing repair; Complete National Entitlement Card applications; Check housing or council tax payments and talk through anything they don’t understand (such as a letter from the council).

The open event takes place on Monday, August 24 between 2pm and 4pm to provide people with the opportunity to try the new TellyTalk facility.

A step-by-step guide to using the facility is also available for people to access as they first use the system.

Mearns Community Library, Aberdeen Road, Laurencekirk, AB30 1ZJ. For more information call 01561 377298 or email laurencekirk.library@aberdeenshire.gov.uk

What do you think of the new service? Email news@mearnsleader.com.